Terms & Conditions

  1. Promoter. The promoter of the Navien Rewards program is Navien Inc. ("Navien").
  2. Eligible Participation. Only authorized contractors or authorized representatives of eligible partners of Navien can participate.
    1. Participants who do not access their NavienRewards account (login to their account by entering username and password) for more than 6 months may result in an Inactive Status and the forfeiture of all points earned.
  3. Eligible Deals. Only eligible sales, transactions, or achievements will be considered for the issuance and fulfillment of awards as outlined in the program offer rules and definitions. Navien may disqualify any entry (including winning entries) if a participant acts in a way which Navien reasonably considers to be inappropriate, unlawful, or offensive.
  4. Substitution. Rewards are not transferable and not exchangeable. Rewards cannot be redeemed for cash.
  5. Taxes. The participant is responsible for any federal, state, or local taxes that are due. Navien may issue tax reporting documents, such as U.S. Form W-2 or Form 1099, Canada T4 or T4A, or other similar international tax reporting document.
  6. Activity. You can view your point activity and check your available point balance through your online account at any time via selecting the "Statement" option from the menu bar.
  7. Disputes. Navien will decide all disputes. Its decision on the eligibility of participants, the eligibility of any claims, and the interpretation of the program rules shall be final and binding.
  8. Authority. Navien reserves the right to cancel, modify, or amend the rules without notice.
  9. Acceptance. Participants will be deemed to have accepted these terms and conditions and agreed to be bound by them when entering this incentive program.
  10. Data Protection. Navien (and its designee Brightspot) may be required to store, process, transfer, and transmit personal data to administer the incentive program. Any personal data collected will be captured and processed for the sole purpose of operating the program. All participants agree to have their data captured and processed for this purpose as a condition of program participation. Participants have the right to request a copy of their data, have inaccurate data updated, and have their data removed from incentive program systems upon request.